Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At Haus of Kongossa, each piece is thoughtfully prepared with care and intention. Please review the details below regarding processing and shipping timelines.

Processing Times

Ready-to-Ship Items
Select items are available for immediate fulfillment.

  • Processing time: 1–2 business days before shipment

Made-to-Order Items 

  • Most of our products are Made to order(MTO). Production times may vary depending on the item and will be clearly noted at the time of purchase.
  • Standard processing time: 3–7 business days before shipment. Some items might take up to 2 weeks to manufacture

Global Saver Shipping(MTO)   

  • These items ship directly from our manufacturing partners overseas, allowing us to pass meaningful savings on to you while maintaining the same premium quality. Allow up to 3 weeks for production and Shipping

 

Shipping & Delivery

Once your order has been processed, it will be shipped using the selected shipping method at checkout. Delivery times may vary based on your location and carrier.

Please note:

  • Shipping timelines are separate from processing times
  • Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, or customs (for international orders)

Split Shipments

To ensure faster delivery, some items in your order may ship separately.
You may receive multiple tracking numbers if your order is fulfilled in more than one package.

Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package in transit.

Delays

While we strive to meet all stated timelines, Haus of Kongossa is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing (for international orders)
  • High-volume periods (holidays, product launches)

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact

For any shipping-related questions, please contact:
help@kongossahaus.com